ICG Customer Service

We are here to serve you. Whether you’re experiencing a technical issue or just want to share your experience, we want to hear from you. 


Technical Assistance 

Our technical team will respond to inquiries outside operating hours within approximately 24 business hours. 

Available Monday – Friday, 8:00 a.m. – 6:00 p.m. EST.

Submit a ticket: New Ticket

Email: freestonelearnersupport@momentivesoftware.com 

Chat: Click the blue widget in your lower right screen to generate a support ticket
ICG Account & Content Questions 

For content or ICG-specific questions, contact (850) 922-4300